Returns & Refunds Policy

Last updated: October 2, 2026

We want you to love what you order. If a piece isn't right, you can return or exchange it within 30 days of delivery. This policy explains how returns, exchanges, and refunds work.

At a glance

• Return window: 30 days from delivery
• Condition: Unworn and unwashed, with original tags attached
• Return shipping: Paid by the customer for change-of-mind returns
• Restocking fee: 30% of the order value on change-of-mind returns
• Exchanges: Any size or color, no restocking fee
• Faulty or incorrect items: Free replacement or full refund, at no cost to you
• Refunds: To your original payment method, within 3–5 business days of your return reaching us

1. Return window

You can return or exchange items within 30 days of the delivery date. Your return must be sent back to us within this window to be eligible.

2. Eligibility

To be eligible for a return or exchange, items must be:

• unworn and unwashed
• in their original condition, with no alterations
• returned with all original tags attached

We can't accept items that have been worn, washed, altered, or damaged after delivery, or items that are missing their original tags.

3. How to start a return

1. Contact us. Email support@bennettandvane.com with your order number, the item(s) you'd like to return, and whether you'd like a refund or an exchange.
2. Get your instructions. We'll reply with your return instructions.
3. Pack your item. Pack it securely with its original tags attached, using the original packaging where possible.
4. Send it back. Ship your return within 30 days of delivery, following the instructions we provide.

Please contact us before sending anything back, so we can match your return to your order.

4. Return shipping

For change-of-mind returns, return shipping costs are the customer's responsibility. We recommend using a tracked shipping service, so you can follow your parcel back to us.

If your item is faulty, damaged or incorrect, there's no cost to you — see section 8.

5. Restocking fee

A restocking fee of 30% of the order value applies to change-of-mind returns — for example, if you've decided you no longer want an item, or you'd prefer a refund rather than an exchange. The restocking fee is deducted from your refund once we receive your returned item.

For example, on an order totaling $100, the restocking fee is $30.

No restocking fee is charged on:

• exchanges for a different size or color
• items that arrive faulty or damaged
• items that aren't what you ordered

6. Refunds

Once your return arrives, we'll inspect it and email you to confirm your refund.

Approved refunds are issued to your original payment method within 3–5 business days of your return reaching us, less any applicable restocking fee. Your bank or card issuer may take a few extra days to post the refund to your account.

Shipping on your original order was free, so there are no original shipping charges to deduct.

If you haven't received your refund after this time, please check with your bank or card issuer first, then email us and we'll look into it.

7. Exchanges

Need a different size or color? Let us know when you start your return, and we'll reserve the new item while your original is on its way back to us. Once it arrives, we'll send out your exchange.

Exchanges aren't charged a restocking fee. If the item you'd like is sold out, we'll issue a refund instead.

8. Faulty, damaged or incorrect items

If your order arrives faulty or damaged, or you've received the wrong item, email support@bennettandvane.com with your order number and a photo of the issue, and we'll either send you a replacement free of charge or arrange a full refund. There's no cost to you, and no restocking fee applies.

Please get in touch as soon as possible after delivery, so we can resolve it quickly.

9. Sale and final-sale items

Sale items follow this same policy and can be returned or exchanged within 30 days of delivery, unless the product page states that the item is final sale. Final-sale items can't be returned or exchanged.

10. Contact us

Questions about a return, exchange, or refund? Reach us through our Contact page. Our customer service is available Monday to Friday, 9:00 am – 5:00 pm ET.

• Email: support@bennettandvane.com
• Phone: +1 (857) 353-8367

Bennett & Vane is owned and operated by Marisole Holdings Pty Ltd (ABN 43 702 236 306, ACN 702 236 306). Registered business address: 207/8 Elgin Street, Carlton, VIC, 3053, Australia.