Shipping Policy

Last updated: October 2, 2026

Every order ships free, with no minimum spend. This policy explains where we ship, how long orders take to arrive, and how to track your parcel.

At a glance

• Shipping cost: Free on every order, no minimum spend
• Where we ship: Within the United States
• Processing: Within 1 business day (Monday to Friday)
• Delivery: Typically 5–8 business days (Monday to Friday) after your order ships
• Tracking: Emailed as soon as your order ships

1. Shipping cost

Standard shipping is free on every order, with no minimum spend.

2. Where we ship

We ship exclusively within the United States. If you'd like to be notified when we ship to more places, email support@bennettandvane.com.

3. Processing time

Orders are processed within 1 business day (Monday to Friday). Orders placed on a weekend or public holiday are processed the following business day.

4. Delivery time

Once your order has shipped, it typically arrives within 5–8 business days (Monday to Friday), depending on your location. Delivery times are estimates and can occasionally be affected by carrier delays or busy periods.

5. Tracking your order

As soon as your order ships, we'll email you a tracking link. You can also follow your order anytime on our order tracking page.

6. Changes and cancellations

We process orders quickly, so if you need to change or cancel an order, email us as soon as possible and we'll do our best to help. Once an order has shipped it can't be changed, but you can still return it within 30 days under our Returns & Refunds Policy.

Please double-check your shipping address at checkout, as we can't change it once your order has shipped.

7. Delayed or missing parcels

If your tracking hasn't updated or a parcel seems lost, email support@bennettandvane.com with your order number and we'll chase it down for you.

8. Damaged or incorrect items

If your order arrives damaged or you've received the wrong item, email us with your order number and a photo of the issue, and we'll either send you a replacement free of charge or arrange a full refund, at no cost to you. See our Returns & Refunds Policy for details.

9. Contact us

Questions about a delivery? Reach us through our Contact page. Our customer service is available Monday to Friday, 9:00 am – 5:00 pm ET.

• Email: support@bennettandvane.com
• Phone: +1 (857) 353-8367

Bennett & Vane is owned and operated by Marisole Holdings Pty Ltd (ABN 43 702 236 306, ACN 702 236 306). Registered business address: 207/8 Elgin Street, Carlton, VIC, 3053, Australia.